More than service – Coor and Topsoe create value together

With the ambition to take a leading role in the global energy transition, the Danish company Topsoe is a pioneering force in its field. The company’s technologies and solutions are used in the production of fuels and chemicals, and its
production facilities and sales offices are located all over the world. The company’s head office and several production facilities are located in Denmark, and Coor has been providing facility management services to these since 2017.
Services include cleaning, running a staff restaurant, stock management, post and logistics, reception services, and safety and security in general, especially fire safety. Coor’s team consists of around 150 employees who in various ways make life easier for Topsoe’s approximately 1,700 employees, spread across two production facilities, two warehouses and the head office.

René Jacobsen, Head of Global
FM at Topsoe (left), with Coor’s contract manager, Kim Olesen (right).

When René Jacobsen, Head of Global FM, joined Topsoe in 2023, a thorough review of Coor’s delivery was conducted.
“Back then we had a lot of single services and it felt like travelling in a car without anyone driving,” he says.
Coor and Topsoe jointly concluded that closer collaboration was needed, and a new, more comprehensive contract was drafted. Today, René Jacobsen is very satisfied with the direction the partnership has taken.
“Once we started communicating better and shaping new processes, we suddenly had a good foundation to build on,” René Jacobsen says.

By bringing the different types of workers together frequently, employees can identify and solve problems before they grow.

Kim Olesen, Coor’s contract manager at Topsoe

“With our new contract, we have somebody from Coor on site full time to coordinate the delivery, and if problems arise they can now be solved quickly.
Several initiatives have also been implemented to ensure more effective interaction among the various services. The security staff, for example, have moved to the reception area, and the cleaning staff’s working hours have been changed from night to daytime. These adjustments not only make things run more smoothly. The service provided also becomes more dynamic and responsive,” he adds.
“By bringing the different types of workers together frequently, employees can identify and solve problems before they grow,” says Kim Olesen, Coor’s contract manager at Topsoe.

He has worked at Coor for six years and has extensive experience of industrial environments. Since he took over the Topsoe contract in January 2024, he has been working intensively to further customise Coor’s services to the company’s needs.

“We’ve gone from offering just three services to ten, allowing us to tailor our service delivery to meet Topsoe’s specific requirements,” says Kim Olesen.
He emphasises the importance of coordination as the number of services increases:
“When Coor’s employees work together effectively, it shows. Quick responses to problems that arise, a clean and safe environment, and a friendly atmosphere have helped to increase customer satisfaction.

Topsoe has also enlisted the support of Coor to reduce the environmental impact of the services, particularly the restaurant and cleaning services.
“We are focusing on reducing food waste, using more eco-friendly cleaning products and minimising the use of plastic,” says Kim Olesen.

A partner to grow with

Topsoe is currently in an intensive growth phase with both new technological solutions and a new production facility under development. One of these development projects is a new plant in Herning, Denmark, for the production of electrolysers – machines that produce green hydrogen through electrolysis with very high energy efficiency. This is a part of Topsoe’s commitment: to lead the effort to reduce carbon emissions from energy-intensive industries, and from long-distance transport. In this expansionary phase, it is crucial that Coor’s service keeps pace:
“This is where Coor’s strength, the scalability of its delivery, really becomes clear. As we are expanding rapidly, we need a service partner who can adapt their services as quickly as our needs change,” says René Jacobsen.

Both Coor and Topsoe see great prospects to continue to develop their partnership.
“We hope to expand our services and continue to create value. Our goal is to be a proactive partner that supports Topsoe’s growth and success,” says Kim Olesen.
Mr Jacobsen agrees:
“I see huge potential to continue developing together by adding services that can optimise the FM deliveries, such as laboratory services or data-driven cleaning,” says René Jacobsen.