Through responsive collaboration, innovation and a focus on continuous improvement, Coor has become a key player in creating a better everyday life for Tele2’s employees.
Before Coor entered the picture, Tele2 was using a number of different solutions to provide services at its head office in Kista, just outside central Stockholm. Several services were handled by Tele2, including reception, while others, such as cleaning and coffee machines, were purchased separately. “After assessing whether the company could benefit from outsourcing the entire delivery to a partner, we concluded that this was the best solution,” says Anders Sjöström, Facility Manager at Tele2.
This realisation led to a contract with Coor in 2017 for all services at the company’s head office, including reception, security guards, janitors, technicians, conference hosts, cleaning, post handling, coffee machines and fruit. Since then, Coor has also taken over as FM service provider at most of Tele2’s offices around the country.
“The reason we chose Coor was that we felt they had a good understanding of our needs and a high degree of flexibility in their service delivery,” says Anders Sjöström. He thinks it is this flexibility that makes Coor stand out.
“The delivery includes a number of service staff, and Tele2 has leeway to use them for different purposes. It depends on what needs doing! If, for example, there is a need to move furniture around or to analyse occupancy, the janitors will handle that. Coor is just good at adapting their service to our needs, whether these needs are temporary or if new needs evolve over time.”
This was also evident during the pandemic, when Coor was able to scale down services for which there was not much demand. Good communication is also something that Anders Sjöström highlights:
“There is openness and transparency in our relationship, which is essential for us to continue developing our partnership. As in any relationship, issues arise from time to time that we need to discuss, and when that happens there is always a good climate of collaboration so that we can resolve the issues in a timely way.”
The reason we chose Coor was that we felt they had a good understanding of our needs and a high degree of flexibility in their service delivery.
Anders Sjöström, Tele2
Tele2 also values proactivity and innovation, such as when Coor suggests a more efficient cleaning schedule or a new type of hygiene material. Coor’s employees also take great personal responsibility for solving any problems that arise. “To sum up: it’s about delivering high-quality services in a flexible and cost-effective way, and that’s what Coor does. We are very pleased with our partnership,” says Anders Sjöström. Åsa Levart is Regional Manager at Coor and she shares Anders Sjöström’s view of the partnership, especially with regard to the good communication. “The strength of our delivery is our constant dialogue. When problems arise, we have a quick meeting to work out a plan for how to solve them. So far, this approach has proved successful,” she says, adding:
“Tele2 and Coor have a common goal: to deliver the best possible service to Tele2’s employees.”
Coor’s contract with Tele2
Coor’s contract with Tele2 is a nationwide contract covering the head office in Kista, Stockholm, with about 1,700 employees, and most of the telecom company’s 25 offices around the country.
The partnership covers all services at the head office: reception, security guards, janitors, technicians, conference hosts, cleaning, post handling, coffee machines and fruit.
Around 25 Coor employees work at Tele2’s head office and a further 35 provide various services to Tele2’s offices around Sweden.
